Privacy Policy
The first time you open The Hall it creates an account for you automatically. There is nothing to fill in and nothing to remember: the game asks Google Firebase's anonymous sign-in for an account number, and that number is all the account is. Unless you choose to sign in, it is not linked to your Google account, your Apple ID, your email address, your phone number or your device.
Signing in is optional. Settings offers it so that your account can survive losing or replacing your phone — Sign in with Google on Android, and Sign in with Apple on iPhone. If you use it, that sign-in becomes linked to the account described here, and the game stores the email address it provides. With Sign in with Apple you can choose to hide your email, in which case Apple provides a private relay address instead, or none at all.
The address is used for a single purpose — recognising you when you sign in again on another device. It is never shown to other players, never appears on a leaderboard, and is never used to contact you. If you never sign in, none of this applies and no email address is ever collected.
The account holds:
Your name and your distances are public. That is what a leaderboard is — other players see them, and so does anybody who installs the game. Choose a name you are happy for strangers to read, and please do not use your real name.
If you have not signed in, an account cannot be recovered. There is no password and no email address to recover it with, so if you uninstall the game or reset the app's storage, that account is gone for good and a new one is issued next time. Nobody can restore it — not you, and not us.
If you have signed in with Google or Apple, signing in again on a new device brings that account back with its name, distances and friends. Anything you played on the new device before signing in belongs to the temporary account it created on first launch, and is not carried across.
Your coins, shields, revives, unlocked hallways, camera lenses, lantern colours and your sound, music and haptics settings never leave your phone. They are not part of the account, they are not uploaded, and deleting your account does not touch them.
Your leaderboard entries and friends list, described above, are sent to Google Firebase, which stores them on our behalf. Everything else that leaves the device is described below.
Two Google services do receive information, so that the game can be fixed when it breaks:
When the game crashes, a report is sent describing what went wrong: the error and where in the code it happened, your device model, operating system version, and the app version. The report also carries a few notes the game adds itself — which stage of starting up was running, and which hallway and camera you were using — because those are usually what explains the crash.
The game reports when a run starts and ends, which hallway it was in, and roughly how far you got, rounded to the nearest ten metres. Google also collects standard app measurements such as device model, operating system, country, language and how long a session lasted.
Neither service receives your email address, contacts, precise location, or anything you type. Reports are tagged with your account number so that several reports from one player can be recognised as coming from one player. That number identifies an account in this game and nothing outside it.
Both services are provided by Google, which processes this data on our behalf. Google's handling of it is covered by the Firebase privacy documentation.
The Hall is free to play and shows adverts, supplied by Google AdMob: a full-screen advert between runs every few runs, and optional rewarded videos. To serve them, AdMob receives your device model, operating system version, information about how you interact with the adverts, and rough location based on your IP address, which in practice means your country. It may also receive your device's advertising ID, as described below.
On Android, AdMob receives the advertising ID Android provides for this purpose, and the game asks for non-personalised adverts only. The adverts you see are chosen from the app and the context rather than from a profile of you built across other apps and sites.
On iPhone, the game shows Apple's "Allow tracking" prompt the first time it starts, before any advert is requested.
In every case AdMob uses the information above to stop you being shown the same advert repeatedly, to measure adverts, and to detect fraudulent clicks.
Google's use of this data is covered by Google's advertising privacy policy.
Some adverts are offered in exchange for coins, a shield or a revive. Watching one is always your choice, and declining never removes access to any part of the game.
Purchases are paid through Google Play or the App Store, and The Hall never sees your payment details. The game uses RevenueCat to check what you have bought, so RevenueCat receives your purchase history for this app along with an anonymous purchase ID it creates, your device model, operating system and country. That ID is not your game account number and is not shown to anyone. RevenueCat's handling of it is covered by RevenueCat's privacy policy.
On Android, achievements are recorded to your Google Play Games profile if you use Play Games on your phone. Google receives which achievements you have unlocked and your progress towards them, and they appear on your Play Games profile under the visibility settings you have chosen there. This is handled by Google under the Google privacy policy. Achievements are not part of the iPhone version.
The Hall does not ask for your location, camera, microphone, contacts, photos, or files. On iPhone it asks one question: Apple's permission to track, described in section 3, which you can change at any time. The "camera lenses" in the game are visual filters applied to the hallway — they are a graphical effect and have no connection to your device's camera.
Open Settings and press Delete account. This removes, permanently:
It does not touch your coins, unlocks or settings, which are on your device and were never part of the account. If you want those gone as well, uninstall the game or clear its storage in your device settings.
Deletion is immediate and cannot be undone. There is no password on the account, so there is no way to prove it was yours afterwards and no way for us to restore it. Purchases are not affected: they belong to your Google Play or App Store account, and Restore purchases in the shop brings them back.
If you have uninstalled the game and want an account deleted, email thehalldlb@gmail.com with the player number or display name. We will confirm within 30 days. Please note that without access to the device we may be unable to tell whether an account is yours, and we will not delete one on a request we cannot check. Deleting it from inside the game before uninstalling is much the safer route.
Reports already sent are retained by Google on a rolling window and are tagged with an account number rather than anything that identifies you. Deleting your account stops that number being connected to a live account; uninstalling stops any further reports.
This is controlled by your device rather than by this game. On Android you can reset it, or delete it entirely, under Settings → Privacy → Ads. On iPhone you can change your answer at any time under Settings → Privacy & Security → Tracking. Either way the game carries on working.
The Hall is a horror game and is not directed at children under 13. It does not knowingly collect information from anyone, of any age. Because the leaderboard is public, please do not choose a display name that identifies you.
If a future version changes what is collected or who receives it, this page will be updated before that version is released. The date at the top of this page always reflects the version of the game currently available.
Questions about this policy: thehalldlb@gmail.com